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TSU-9400 charger help

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I'm a little confused over my 9400 problem. It won't charge. It's at about 30% charge on the remote and the remote is currently working. When I place the remote in the cradle (wiggle around a bit) the red light does not come on. The remote is not charging.

I put a voltmeter to the power brick output on the bottom of the dock where it plugs in and I get 5 volts. Yet the 3 gold contacts on top, no matter what combination I use I don't get any voltage. I have two cradles and both are acting the same way. I can't believe both cradles would die at the same time.

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